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Online Banking Frequently Asked Questions

Online Banking FAQs

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How much history can I see Online?

How much history can I see Online?

You have the ability to view 4 months of current history. Your statements are saved for 6 months starting from the month you opened your EasyLink account should you need additional history information.

What is the cut off time for transactions made through EasyLink?

What is the cut off time for transactions made through EasyLink?

The transfer cut-off time for current day’s business is 9:00 p.m. EST, Monday through Friday. Any transfers made after this time will be considered “Next Day’s Business.”

What is EasyLink?

What is EasyLink?

EasyLink allows our customers secure and convenient access to their accounts using the Internet anytime 24/7. Some of the functions available with EasyLink are:

  • View and print information on all accounts including loans. Review and print transactions and history.
  • Confirm deposits, withdrawals and cleared checks.
  • Transfer funds between accounts and make loan payments.
  • View images of checks and deposit transactions.
  • View and print monthly statements.
  • Enroll for paperless statement delivery.

How do I add the optional Bill Payer service if I did not select it when I applied for Online Banking?

How do I add the optional Bill Payer service if I did not select it when I applied for Online Banking?

Contact a Personal Banker at our office. You must be an authorized signer on the account.

How much does EasyLink cost?

How much does EasyLink cost?

EasyLink is FREE for Chain Bridge Bank customers.

Does my spouse need his or her own ID and PIN?

Does my spouse need his or her own ID and PIN?

No. Only one PIN is used per EasyLink ID. An additional EasyLink ID and PIN can be created for your spouse.

How do I add or delete accounts to my existing EasyLink relationship?

How do I add or delete accounts to my existing EasyLink relationship?

Contact a Personal Banker at our office. You must be an authorized signer on the account.

When will transfers show in my account?

When will transfers show in my account?

A transfer will show up immediately in your account if you set up the transfer to occur immediately. If you future dated the transfer, it will show up in your account on that day.

What happens if I don’t log off of the system?

What happens if I don’t log off of the system?

EasyLink has a 10 minute time-out feature. If you are logged in for 10 consecutive minutes without using EasyLink, you will have to log in again to resume banking.

Can I view my check images online?

Can I view my check images online?

EasyLink gives you the ability to view your check and deposit images online. You just click the check number and you will see an image of your check.

Is EasyLink a secure online product?

Is EasyLink a secure online product?

Yes! EasyLink uses SSL (Secure Socket Layer) technology along with 128 bit encryption. There is 24/7 monitoring of the servers that run EasyLink. There is a yearly external audit done on EasyLink. You can view more details on the Security webpage.

Does my Internet Browser require anything special?

Does my Internet Browser require anything special?

Your Internet Browser must have 128 bit encryption and have the cookies enabled. If you are missing either of these items, you will not be able to access EasyLink.

How do I use EasyLink?

How do I use EasyLink?

After you enter your PIN number on the first screen of EasyLink, you will be shown a list of your accounts and the balance in each. If you want more detail, or want to carry out a transaction, just select the function from the pull down menu for the account you are interested in.

How can I get EasyLink?

How can I get EasyLink?

Chain Bridge Bank customers can start the Internet Banking set up process by visiting our office to complete the one-time application.

Bill Payer FAQs

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How late in the day can I enter, edit, or delete a payment?

How late in the day can I enter, edit, or delete a payment?

Payments are processed at 3:00am EST and 1:00pm EST daily Monday through Friday. You may edit or delete any scheduled payments prior to the processing times. You may enter a new payment at any time.

Can I edit payee addresses?

Can I edit payee addresses?

No. You will have to set them up as a new payee with the correct address and delete the old payee record.

Can I stop a payment?

Can I stop a payment?

Yes, you may place a stop payment on any check or electronic payment that you have issued that has not been paid. There is a fee for this service. Please contact a Personal Banker at our office for further assistance.

How far in advance can I schedule payments?

How far in advance can I schedule payments?

We recommend setting up payments no longer than 90 days prior to the payment date but payments can be set up even further in advance.

What is the minimum payment amount that can be scheduled?

What is the minimum payment amount that can be scheduled?

Your checking account must have available funds to cover any and all scheduled check or electronic payments.

Who can I pay with Bill Payment?

Who can I pay with Bill Payment?

You can pay anyone in the United States, from your next-door neighbor, to the utility company, to a child in college across the country. The only restriction is you cannot pay any government agencies.

How do I know if a payee is electronic or check?

How do I know if a payee is electronic or check?

Once you have set up the payee, you can look at the “PAYEES” screen, and you will see a column, “Type” that will tell you if the payee accepts electronic or check payments.

How are bill payments processed?

How are bill payments processed?

Payments are processed as a check or electronically.

Can I sign up for Bill Payer and not EasyLink?

Can I sign up for Bill Payer and not EasyLink?

No. Bill Payer works ain conjunction with EasyLink. You need EasyLink in order to use Bill Payer.

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