Safeguarding Your Privacy
At Chain Bridge Bank, our mission is to serve our clients. As financial service professionals entrusted with sensitive financial information, we respect your privacy and are committed to treating your confidential information responsibly. We recognize that one of our most important assets is our clients’ trust. Thus, the safekeeping of client information is a priority of Chain Bridge Bank. To find out more about our privacy policies, click here.
Chain Bridge Bank uses the some of the most advanced security available today. For example, in our online banking system all sensitive information is protected by SSL encryption. Online access requires not only a Personal ID and a Password, but additional layers of multi-factor authentication. We strive to ensure security while maintaining a convenient, user-friendly experience. To find out more about our online banking security, click here.
Wire Fraud Notice
There have been increased reports across the nation of a theft scheme that involves hackers stealing email addresses and sending fraudulent wire instructions. As a prospective or current client, we want to raise your awareness of tactics fraudsters use and share steps you can take to minimize your risk of becoming a victim. If you send a wire to a fraudulent party, recovering the wire is almost impossible. YOUR MONEY WILL BE LOST. Please review the below notices for mortgage and commercial clients that we have all clients sign.
SMS Text messages alerts
Add an extra layer of security against debit card fraud with our anti-fraud text alerts, a free tool for all Chain Bridge Bank clients. Receive and respond to text message alerts on your mobile device when your debit card is used for transactions that include:
- International transactions
- Authorizations greater than $500
- 5 or more authorizations in 24 hours
- Card not present
- Declined authorizations
** Data usage or other charges may apply. Contact your mobile carrier provider for details.
Chain Bridge Bank does not solicit information (Social Security Number, account numbers, credit card numbers, passwords, etc) by means of email. If you receive an email requesting confidential information from someone claiming to represent Chain Bridge Bank, do not respond to the email. Please call any one of our representatives to report any solicitation of this kind that you receive. For contact information, click here.
Lost or Stolen Card
Was your Chain Bridge Bank debit or credit card lost or stolen? Please report it immediately:
ATM/Debit card: 888-297-3416
Credit card & Hot Card Center: 800-854-7642
After reporting your card please contact the banking office at firstname.lastname@example.org or call 703-748-3430 to receive a replacement card.
You can also now change the status of your debit card from your mobile device or online banking. You can activate your new card, suspend (freeze) the card or mark the card as lost or stolen. More information can be found here.
Contact the Fraud Center: 800-237-8990
Please check this page for security alerts.
To help provide our Services, enhance your experience and collect information about mobile activity, we may place small data files on your computer or mobile device. These data files may be in the form of cookies, pixel tags, local shared objects or other similar technologies. Cookies and similar technologies enable us to personalize our application and Services for you. These technologies may allow us to store and manage your preferences and settings, measure and analyze how you use our Website and the effectiveness of our communications, offer services and help us improve our services and security.
- “Cookies” are small amounts of data a website can send to a visitor’s web browser. They are often stored on the device you are using to help track your areas of interest. Cookies may also enable us or our service providers and other companies we work with to relate your use of our online Services over time to customize your experience. Most web browsers allow you to adjust your browser settings to decline or delete cookies, but doing so may degrade your experience with our online Services.
- Clear GIFs, pixel tags or web beacons—which are typically one-pixel, transparent images located on a webpage or in an email or other message—or similar technologies may be used on our Website and in some of our digital communications, such as email or other marketing messages. They may also be used when you are served advertisements or you otherwise interact with advertisements outside of our online Services. These are principally used to help recognize users, assess traffic patterns and measure Website or campaign engagement.
- Local shared objects, sometimes referred to as “flash cookies,” may be stored on your hard drive using a media player or other software installed on your device. Local shared objects are similar to cookies in terms of their operation but may not be managed in your browser in the same way. For more information on managing local shared objects, click here: https://helpx.adobe.com/flash-player/kb/disable-third-party-local-shared.html.
- Most browsers provide you with the ability to block, delete or disable these technologies. If you choose to reject cookies or similar technologies, some Services may not be available or some functionality may be limited or unavailable. Please review your mobile device help pages for assistance with changing your settings.
Your IP Address is a number that is automatically assigned to the device that you are using by your Internet Service Provider (ISP). An IP Address is identified and logged automatically in our server log files whenever you visit our Website, along with the time of the visit and the page(s) that were visited. We use IP Addresses for purposes such as calculating Website usage levels, helping diagnose server problems, to personalize/tailor your experience while engaging with us online and offline, for compliance and security purposes, for advertising, and administering the Website.