Safeguarding Your Privacy
At Chain Bridge Bank, our mission is to serve our customers. As financial service professionals entrusted with sensitive financial information, we respect your privacy and are committed to treating your confidential information responsibly. We recognize that one of our most important assets is our customers’ trust. Thus, the safekeeping of customer information is a priority of Chain Bridge Bank. To find out more about our privacy policies, click here.
Chain Bridge Bank uses the some of the most advanced security available today. For example, in our online banking system all sensitive information is protected by SSL encryption. Online access requires not only a Personal ID and a Password, but additional layers of multi-factor authentication. We strive to ensure security while maintaining a convenient, user-friendly experience. To find out more about our online banking security, click here.
SMS Text messages alerts
SIGN UP TODAY FOR THIS COMPLIMENTARY TEXT ALERT SERVICE
Add an extra layer of security against debit card fraud with our anti-fraud text alerts, a free tool for all Chain Bridge Bank customers. Receive and respond to text message alerts on your mobile device when your debit card is used for transactions that include:
- International transactions
- Authorizations greater than $500
- 5 or more authorizations in 24 hours
- Card not present
- Declined authorizations
Chain Bridge Bank does not solicit information (Social Security Number, account numbers, credit card numbers, passwords, etc) by means of email. If you receive an email requesting confidential information from someone claiming to represent Chain Bridge Bank, do not respond to the email. Please call any one of our representatives to report any solicitation of this kind that you receive. For contact information, click here.
Lost or Stolen Card
Was your Chain Bridge Bank debit or credit card lost or stolen? Please report it immediately:
ATM/Debit card: 866-546-8273.
Credit card: 800-854-7642
After reporting your card please contact the banking office at firstname.lastname@example.org or call 703-748-3430 to receive a replacement card.
You can also now change the status of your debit card from your mobile device or online banking. You can activate your new card, suspend (freeze) the card or mark the card as lost or stolen. More information can be found here.
Please check this page for security alerts.