Important Security Reminder • May 7, 2026
Dear Client,
We are asking every client to remain alert to spoofing and to tighten security procedures where appropriate. The points below explain how to recognize spoofing, what to do if a fraudster contacts you, and how to reach Chain Bridge Bank, N.A. through verified channels.
Three Rules
These rules apply to every call, email, or text, including ones that seem routine.
- Never share your Security Credentials, codes, or screen access.
- If asked, end the call, email, or text. No Chain Bridge Bank, N.A. employee will ever make that request.
- Call us back at 703-748-2005, Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.
Credential Protection
Sharing your Security Credentials with a third party violates your account and online banking agreements with Chain Bridge Bank, N.A. and may make you responsible for transactions performed by that party. We will never contact you via e-mail, secure messaging or telephone requesting your Security Credentials. Security Credentials include your username, password, one-time passcode, MFA code, PIN, security code, and any code from your phone, authenticator app, or text message.
If a caller asks for your Security Credentials, end the call. It is appropriate to end the call without explanation. A legitimate Chain Bridge Bank, N.A. representative will not be offended and will welcome a call back through a published channel below.
If You Receive an Unexpected Call, Email, or Text
Caller ID, email addresses, and display names can be spoofed, including the Bank’s own published numbers and addresses. Do not rely on caller ID as proof of identity.
If the request is framed as verification or as helping you stop fraud
Legitimate verification by Chain Bridge Bank, N.A. never requires you to read out a code, share your password, or grant remote access. A request framed as verification is the fraud, not a test of authenticity. Pressure to keep the matter confidential, to install software, to share your screen, or to grant remote access is also a strong fraud indicator. End the communication and contact the Bank directly.
If the request involves a wire, ACH payment, or transfer
Verify any wire, ACH, or transfer request before acting on it. If the request was not initiated by you and reaches you by phone, email, or text, treat it as unverified until you have confirmed it through a channel you have independently verified. Be careful with new, changed, urgent, confidential, or last-minute payment instructions, especially when you are pressured to move funds to a “safe,” “secure,” test, or alternate account. Use a phone number or contact method you have independently verified, not one provided in the unexpected message.
If you may have already shared a credential or code
Contact Chain Bridge Bank, N.A. immediately. Change your credentials from a secure device. Review recent account activity for unfamiliar transactions, wires, ACH debits, or changes to contact information.
For Clients With Payment Authority
If you initiate or approve payments for a business or organization, Chain Bridge Bank, N.A. recommends dual control: one user initiates a payment, and a separate authorized user reviews and releases it. To enable or adjust dual control on your accounts, contact your Relationship Officer.
How to Reach Chain Bridge Bank, N.A.
Use a published channel below. Do not use a phone number, link, reply address, or attachment provided only in an unexpected message.
Published Contact Channels
By phone
Call 703-748-2005 or toll-free 855-899-2265, Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.
Online
Type chainbridgebank.com into your browser and click Contact Us at the top of any page. The Get in Touch page lists department phone numbers and a secure-message option through Online Banking and Treasury Management.
For lost or stolen cards, 24 hours, 7 days a week
Debit Card: 888-297-3416
Business Credit Card: 855-293-2458
Additional information about phishing, smishing, spoofing, and credential protection is available on the Security Center.
Please share this reminder with anyone who has authority over your accounts, approves payments, or initiates wire transfers.
Sincerely,
Chain Bridge Bank, N.A.
This communication is provided for informational and security awareness purposes only. It does not constitute legal, tax, or investment advice and does not modify, amend, or supplement any agreement with Chain Bridge Bank, N.A.
